Hello! I'm here to help. Ask me anything about our business phone service, features, pricing, or the onboarding portal.
Q: Who is SpectrumVoIP?
A: SpectrumVoIP is a global provider of Cloud Unified Communications based in Plano, Texas. We've been providing hosted VoIP service for over 16 years and serve over 150,000 happy clients across 50 states and 15 countries. We are committed to providing state-of-the-art business solutions with simplicity, transparency, and a human-first approach to customer service.
Q: What is the "Everything Plan"?
A: Our "Everything Plan" is our all-inclusive, flat-rate plan. It includes over 100 business features, brand new phones (like the Yealink T46U), professional on-site installation, unlimited virtual training, and unlimited US-based support for one single monthly price per user. The goal is to provide everything a business needs with no surprises.
Q: What makes SpectrumVoIP different from other providers?
A: Our key differentiators are: Zero Upfront Costs (we provide brand new phones and professional installation with no upfront fees), The "Everything Plan" (one flat monthly price includes all features, phones, and unlimited support), and White-Glove Onboarding (every customer gets a dedicated, US-based Project Manager who handles the entire transition).
Q: How much does the service cost?
A: Our best value is our 60-month contract, which is $21.95 per seat/month. For businesses with over 100 seats, that price drops to $18.95 per seat/month. We also offer flexible shorter terms.
Q: What kind of phones do I get? Are they free?
A: Yes, the phones are included at no upfront cost. Our standard phone for every user is the Yealink T46U or an equivalent model from Polycom. This is a powerful business phone with a color display and crystal-clear HD audio.
Q: What are the main features?
A: Our "Everything Plan" includes over 100 features. Some of the most popular are: Auto Attendant, Mobile & Desktop Apps, Call Recording, Voicemail to Email, Call Center Reporting, and Video Collaboration.
Q: What is the setup process like?
A: We have a 6-step "White-Glove Onboarding" process. You are assigned a dedicated Project Manager who handles everything from account setup and scheduling to installation, porting your numbers, and final account completion to ensure a seamless switch with zero downtime.
Q: What kind of support do you offer?
A: We offer unlimited, US-based support. You can dial HELP (4357) from any desk phone to reach our 24/7 technical support team located in Plano, Texas.
